11/14/2023 0 Comments Phone number for dom careLike registered providers, they are ‘registered persons’. A registered manager is a person who has registered with the Care Quality Commission to manage the service. We told the provider 48 hours before the visit we were coming so they could arrange to be there and arrange for staff to be available to talk with us about the service.Ī requirement of the provider’s registration is that they have a registered manager. The office visit took place on 25 October 2017 and was announced. At this inspection we found some improvements had been made in Well Led but further improvement was required. At the time of our inspection visit the service provided a service to 250 people and employed approximately 90 care staff.Īt the last inspection of the service in October 2015, the service was rated as good overall, with requires improvement in Well Led. See full summary of 9 November 2022 report See shortened summary of 9 November 2022 reportĢ5 October 2017 During a routine inspectionĭomCare is a domiciliary care agency registered to provide personal care to people living in their own home. We will continue to monitor information we receive about the service, which will help inform when we next inspect. You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for DomCare on our website at Follow up The overall rating for this service has remained good based on the findings of this inspection. Please see the safe and well led sections of this full report. We found no evidence during this inspection that people were at risk of harm from these concerns. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. As a result, we undertook a focused inspection to review the key questions safe and well led only. We received concerns in relation to poor care practices and the culture of the service. The last rating for this service was good (published 24 November 2017). People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests the policies and systems in the service supported this practice.įor more details, please see the full report which is on the CQC website at Rating at last inspection Staff felt supported by the management team. The provider had a contingency plan in place, to minimise any risks to the service running safely in the event of, for example adverse weather conditions. The registered manager had processes in place to monitor and review the quality of the service provided, for example, audits of care records. People received their medicines safely, when needed, by staff trained in medicine management. Risks associated with people's care and their home environments were identified and assessed. Staff knew how to keep people safe and protect them from harm. People and relatives spoke positively about the service they received. People’s experience of using this service and what we found Where they do, we also consider any wider social care provided. This is help with tasks related to personal hygiene and eating. CQC only inspects the service being received by people provided with personal care. At the time of our inspection 168 people were receiving personal care. The service provides support to older people and to people living with a range of needs including physical disabilities and sensory impairments. 9 November 2022 During an inspection looking at part of the serviceĭomCare is a domiciliary care agency which provides personal care to people in their own homes.
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